Your Fast Web Guru Account
Managing your Fast Web Guru account is very simple.
Our platforms and systems are user-friendly plus we are here to provide support.
All your login details are sent to you on a separate email.
Drop us a line at email@example.com if you have not received those.
Print out and save a copy of this document somewhere safe, it contains the keys to your online kingdom 🙂
You will get a second word copy which you can edit if you make changes.
We strongly suggest you delete this document from your email and your trash and only store it in the most secure place possible.
If you have a problem logging in to any of these services try the password reset option provided by the service (update this document with the new one) or contact our support team and we will do our best to help you login).
Support Contact Details
NOT URGENT - HELP TICKET
Use Help Tickets for any regular support requests or website edits, just drop us an email at firstname.lastname@example.org
You can expect a reply the same day (within business hours)
Any modifications of your hosting would be carried out within 24 hours.
For website edits send in a brief via the help ticket system, we will provide a quote and delivery time for those changes via email email@example.com
URGENT - RING
Contact Skype Support Fast Web Guru Support during business hours for quick questions or when you need free support on how to use your WordPress editor.
Call phones Australia +61 2 8003 5596, New Zealand +64 4 889 0999, Philippines +63 920 959 6859 anytime 24/7 if your website is not showing online or there is any other serious issue related to our hosting services.
This will direct to mobile if out of office hours, any serious outage will be dealt with promptly by our server engineers. Ring several times in the unlikely event you get no response
You do not have to manage these aspects of your online business, we will ensure domains are renewed and your hosting is fully operational. We have no hidden charges related to support with domains and hosting, and will always provide a quote related to website updates before doing any HTML - major changes you need.
Third party services like Google apps (email), mailchimp, provide their own help and support systems and they are your first contact.
If you want the personal touch our team are also skilled at working with Google apps and Mailchimp and can provide you a quote to provide any extra assistance, training or support you may like as well.
Fast Web Guru Account Client Area
View your active products/services subscriptions, domains owned, active help tickets and outstanding invoices.
You can also update your info, order new products/services, register/renew/transfer a domain, pay invoices, submit a help ticket, have access to announcements and knowledgebase.
The best way to make sure everything is up to date and nothing is missed is to
setup an AUTO PAYMENT via credit card for recurring invoices.
You may ask support if you need help in setting this up.
*Ignore this if you already setup autopayment upon ordering